A: To check the status of your order, please log in to your KrisiaArt account and navigate to the "Orders" section. There, you will be able to see the status of your order and any updates that have been made.
If your order has shipped, you should receive an email notification with a tracking number that you can use to track your package. If you haven't received this email or if you have any other questions about your order, please don't hesitate to contact us. We're always here to help!
We strive to process and ship all orders as quickly as possible, but please note that processing times may vary depending on the item and the shipping method selected. We will do our best to keep you informed of any delays or issues that may arise with your order.
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A: I do not offer personalization at this time. However, I am open to custom orders and would be happy to work with you to create a unique product that meets your specific needs. Please contact me to discuss your ideas and requirements, and I will do my best to accommodate your request.
Do you offer Personalization & Custom Orders?
I do not offer personalization at this time. However, I am open to custom orders and would be happy to work with you to create a unique product that meets your specific needs. Please contact me to discuss your ideas and requirements, and I will do my best to accommodate your request.
Thank you again for considering my products, and I look forward to hearing from you soon.
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A: Yes. International customers are responsible for all customs fees, taxes, tariffs, and receiving fees incurred.
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A: If you received your items damaged, please contact me asap.
To verify the damage I need to get photos of the item and the packaging so that I can potentially file a claim with the post office.
Please keep the original packaging as the USPS has changed their return policies and in some cases they will request an inspection of the box and damaged goods to be brought up to the nearest post office location.
If you need to make any change to an order that you placed, or you changed your mind after placing your order and would like to request a cancellation, please contact me asap at: info@krisiaart.com / within 12 hours of purchase
In most cases if your order is not shipped yet I will be able to make the requested changes. If I have shipped your order I would not be able to make any changes.
All items in the "Final sale" category are final sale and cannot be returned. Discount codes and promotions cannot be combined or stacked upon one another; only one can be used per order. Discount codes and promotions are not valid on subscription items.
We accept - American Express, Mastercard, Visa, Discover, PayPal, Google pay, Apple pay, Shop pay
Store credit and gift certificates- Of course, you can also use store
credit or a gift certificate / gift code. Each gift certificate carries
a gift code you can easily enter when completing checkout. Our E-Gift Cards are redeemable on our website, and you have 2 years to use them!
An order may be flagged as fraud or need additional verification on our end due to a number of factors. These can include issues with payment, discrepancies between the location where the order was placed and the shipping address, or other irregularities that raise security concerns. To ensure the safety and legitimacy of your purchase, we may reach out to you for additional identification or payment verification. This step is to confirm that you indeed placed the order and to protect you from potential fraud. If this happens with your order, we will reach out to you right away to ensure that the delays are minimal.
I currently ship from New Jersey, where KrisiaArt studio is located, to destinations within the United States and Canada.
For all domestic orders within the continental United States:
Orders less than $35 ~ $5.00 Ground Shipping
Order above $35 ~ FREE Ground SHIPPING
For Canada international orders, the cost of shipping is $20.00 Economy Shipping *** This may vary depending on where you are shipping to, what is being shipped and how quickly you wish to receive your package.
International shipments require the customer to claim their package at the nearest customs facility. You will be responsible for paying any duty fees, which will be determined upon pick up of your order.
As you checkout, you will have the option to select expedited options, if you are eligible. The availability and fulfillment of expedited shipping and delivery depends on the destination and the time the order is placed.
Yes, we do offer express shipping for domestic shipments. When placing your order, you will have the option to choose the shipping method you prefer.
We do not offer next day delivery for orders shipping to the US or Canada. However, we do offer shipping upgrades for domestic orders. Please select the shipping method you prefer when placing your order.
Please allow a processing time of 1 to 5 business days from the time of placing your order for your order to ship (this is only for processing, pulling and packing your order; this does not include transit time). Once your order is shipped, you will receive a confirmation email with tracking information so you can easily track the status of your shipment. *** During peak shopping periods, processing time may take longer. ***
KrisiaArt does not ship Saturdays, Sundays or on national holidays.
Normally, transit times are typically 2 to 7 business days within the continental US and up to 2-6 weeks for international delivery.
- Orders shipping via Ground may take 7 to 14 business days to be delivered.
- Orders shipping via expedited methods arrive in about 1-5 business days (depending on the method selected).
- International Orders may take up to 6 weeks to arrive.
- Business days do not include weekends and/or holidays.
Once the package has been picked up and transferred to the shipping provider, KrisiaArt is no longer responsible for other delays that may occur.
As soon as your order is shipped, you will receive a confirmation email with tracking details. We recommend following your tracking closely to stay informed regarding the whereabouts of your order. If you are on a deadline or a strict timeline, we highly recommend looking into expedited shipping options, as even if you live locally, there are significant delays with ground shipping.
When you receive your shipping notification email, you may see that the tracking information says the label has been created and the carrier is "awaiting item." Your order has been handed over to the carrier but it can take a while for them to update the tracking. Please allow 5-10 business days, and let us know if there's no further movement within that time frame.
If you have any other questions about your order, please email info@krisiaart.com with these delays in mind.
If your package was returned to sender, there was likely an issue with your shipping address that made your order undeliverable and your package will be returned to our studio.
I will contact you immediately after receiving the package, but please don't hesitate to contact me as soon as you see there's an issue with your order.
You have 30 days (from the date the package is returned to us) to contact us and claim back the items. After 30 days, the items will be put back into stock.
For all international orders, the cost of shipping will vary depending on where you are shipping to, what is being shipped (the weight) and how quickly you wish to receive your package International shipments require the customer to claim their package at the nearest customs facility. You will be responsible for paying any duty fees, which will be determined upon pick up of your order.
Please allow up to 2-6 weeks for your shipment to arrive internationally, depending on the shipping method you choose when you place your order. We do our best to get all packages out as fast as we can!
However, after your package leaves the KrisiaArt studio, I have no control over the speed to which it arrives at your doorstep.
I gladly accept returns, exchanges, and cancellations. If you are not 100% satisfied with your purchase, you can return the product and get a refund or exchange the product for another one. You can contact me at: info@krisiaart.com
KrisiaArt Return & Exchange Policy
If there is a problem with your item, please reach out to me and I’ll do my best to correct
it in a timely manner.
You can exchange a product for up to 7 days from the date that your items were delivered to you. You will be responsible for paying for your own shipping costs for returning the product. Once the item has been received, I will send out the exchange. If there is a difference in price, I will send you an invoice for that amount.
Yes. Depending on the circumstances and reasons for the return you may not be refunded the shipping cost and may have to pay for shipping the item back to me. Please contact me at info@krisiaart.com and I will be happy to assist you.
We put together a list of our most frequently asked questions to help
answer some of the questions you may have! If you need additional
assistance or have any other questions, please email us at info@krisiaart.com
We are happy to answer all questions you may have!
